FAQs

Hints and tips about apetito

• What can I do if I'm experiencing performance issues with MyApetito?
• Why are no results showing when I use the advanced filters?
• How can I disable pop-up blockers to print my menus?
• I’m unable to log in to my.apetito and I see a message saying “IAT is in the future”
• Where can I get help with creating menus for residents with specialised diets?
• How can I print a correct menu when items have been substituted?
• Who should I contact if there is an equipment breakdown?
• Is fresh food better than frozen?
• Why can't I make my own texture modified meals?
• Why am I not informed about product substitutions when items are out of stock?
• Why do small out-of-stock items impact my entire order even when they weren't initially included?
• Can I amend an order that has already been placed?
• When do I need to place an order by?
• How do I search for allergens?
• How can I order a large tray if the small is out of stock?
• Why am I not receiving updates about delivery times, especially during delays?
• What should I do if items are missing from my order?
• Why am I not notified when my order is shorted?
• Why didn't I receive what I ordered despite the live stock system?